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Privacy Policy

Privacy Policy

Introduction

This notice explains when and why we collect your Personal Data, how we use it, how we keep it secure and your rights in relation to it.

Personal Data is defined as information concerning any living person (a natural person who hereafter will be called the “Data Subject” / “you”).

The Data Protection Act (DPA), Privacy and Electronic Communications Regulations (PECR) and The General Data Protection Regulations (GDPR) which is EU wide, seek to protect and enhance the rights of data subjects. These rights cover the safeguarding of personal data, protection against the unlawful processing of personal data and the secure movement of personal data.

Further details on the GDPR can be found at the website for the Information Commissioner (www.ico.gov.uk). For the purposes of the GDPR, All 4 Pets Vets and All 4 Pets Ltd. are the “Data Controller” and “Data Processor” of all personal data we hold about you.

We may need to amend this Privacy Notice from time to time however we will always let you know if we make any significant changes. You may find out more about this from our website.

Who we are and why we collect your Personal Data

We are All 4 Pets Vets, and All 4 Pets Ltd.

We will process your Personal Information insofar as it is necessary for the performance of our contract with you to provide veterinary and kennelling and ancillary services. This will involve using your Personal Information to provide you with our products and services and to send you information related to the services we provide to you including vaccination reminders.

Information we collect includes your name, address, and telephone numbers and is necessary so we can identify you and personalise our communications with you, and so we can contact you about your animal. It is also necessary to comply with our legal requirements e.g. in respect of veterinary medicines legislation. We may also keep your insurance policy details (so we can communicate with your animal insurance provider if applicable), and bank account details (so we can receive payment for the service we provide, as a healthy pet club member if applicable).

We do not routinely collect personal data which would be categorised as “sensitive” or “special categories of data”.

Data retention

We will keep your Personal Information for as long as you are a client of ours and thereafter for as long as any legal claim may be made against the business and for as long as is required to comply with our legal and regulatory requirements including to the HMRC and RCVS.

Sharing your information

We are required to share your Personal Information in certain circumstances to ensure that we are able to provide you with services, obtain payment or correspond with your insurance provider. In each case we will only share the data necessary for the purpose and it will only be in relation to the specified purpose. Each third party is required to have in place comparable data security measures and to be fully compliant with the terms of the General Data Protection Regulations.

These third parties include referral practices, laboratories, animal crematoria, your insurer, debt collection agencies, mailing houses (for booster reminders etc) pet health club providers (should you be a member of our pet health club), law enforcement agencies (should we receive a request in writing).

Data storage

Data is held in the United Kingdom using secure servers. We do not transfer personal data outside the EEA.

Your rights as a data subject

At any point whilst we are in possession of or processing your personal data, all data subjects have the following rights:

Right of access – you have the right to request a copy of the information that we hold about you.

Right of rectification – you have a right to ask us to correct data that we hold about you that is inaccurate or incomplete.

Right to be forgotten – in certain circumstances you can ask for the data we hold about you to be erased from our records.

Right to restriction of processing – where certain conditions apply you have a right to ask us restrict the processing.

Right of portability – you have the right to have the data we hold about you transferred to another organisation.

Right to object – you have the right to object to certain types of processing such as direct marketing.

Right to object to automated processing, including profiling – you also have the right not to be subject to a decision based solely on automated processing or profiling.

For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals’ rights under the General Data Protection Regulation.

If you would like to exercise any of your rights, please contact us. We can, at your request, confirm what information we hold about you and how it is processed.

If, after carefully considering any request that you might make in respect of the above rights, we refuse your request we will provide you with a reason as to why. You have a right to challenge our decision to refuse your request and can do so by contacting us.